Whose responsibility is it to observe our guests' behavior?

Observing guests' behavior is a shared responsibility among all staff members in a restaurant environment. This approach fosters a welcoming atmosphere where every employee plays a crucial role in enhancing the guest experience. When all team members are attuned to the behavior of guests, they can address any issues promptly, ensure safety, and provide excellent customer service.

Designated staff or management alone may miss subtle signs of discomfort or dissatisfaction from guests, while security staff typically focus on safety rather than the overall experience. Including everyone in this responsibility ensures comprehensive monitoring and engagement with guests, allowing the establishment to respond proactively to any needs or concerns that arise. This collaborative effort also promotes teamwork and contributes to a positive dining atmosphere.